Refund Policy

The refunds are offered under the following conditions:

• The Plugin does not function as advertised, or it’s just incompatible with your website for any reason (e.g. another plugin or theme is interfering with it, or you are using a PHP version that is either too old or very new and the Plugin is not yet compatible with it).
• You have requested the refund within 30 days of your purchase date.

Note: Before submitting a refund request, you may want to consider allowing us a chance to review the problem you’re having, as often, issues can be solved without the need to stop using the Plugin.

To request a refund, please reach out to our support team via the support form on the Website and provide the following information:

• Your name (at least the first name)
• The email address used for the purchase
• Your order number
• The license key (this is needed in order to identify the actual owner of the license, and you can find it in initial purchase email receipt)

Once all the required details are provided, submit your request. You will receive a message confirming that the request was received. If you do not, please reach out via email as there might be a problem with the Website: . You can use the subject line: "Refund Request" for a quicker processing.

• Review Timeframe: Refund requests will be reviewed within 5 business days of submission. During this time, you may be contacted you for additional information or verify your issue's details.
• Communication: You will be notified of the outcome of your refund request via email. If your refund is approved, you will be notified with details and be provided with an estimated timeline for processing.
• Refund Method: Approved refunds will be processed using the original payment method used during purchase (e.g., PayPal, Stripe). If the payment method is no longer active, you may need to provide an alternative account for the refund.
• Processing Time: Once the refund is issued, it may take up to 5 business days for the funds to reflect in your account, depending on your bank or payment provider’s policies (e.g. with PayPal payments, the funds should be back in your account instantly).
• Currency and Fees: Refunds will be issued in the original purchase currency. We are not responsible for currency exchange differences, fees imposed by your payment provider, or delays caused by third-party payment systems. The same terms apply to partial refunds as well (e.g. due to overcharges, license downgrades).
• Payment Gateway Policies: The refund process may be subject to the policies of the payment gateway or financial institution you used. Some gateways may take longer to process refunds, and delays are outside the Website's control.
• Confirmation of Refund: Once the refund has been processed, you will receive an email confirmation, including transaction details and an estimated time frame for the funds to reflect in your account.

In the case of a full refund, the license key associated with the purchase is generally disabled, and access to plugin updates, premium features, and support is revoked.

This policy mainly applies to:

• Initial purchases that are refunded shortly after the transaction (e.g., within 30 days), especially when the product has not been actively used over a longer period.
• Cases where the product is no longer a good fit or the customer chooses not to use it going forward.

For long-term customers (e.g., users who have had an active license for a year or more) who request a refund shortly after a renewal, exceptions can be made:

• If the refund request is due to temporary financial hardship and there is an intention to renew in the near future, the license may remain active for a limited time or reactivation can be arranged later.
• Each refund request is assessed individually, with consideration given to the duration and nature of prior usage.

If a license is disabled following a refund, the same user account can be used for future purchases, and a new license can be issued without needing to create a new account.

This approach ensures fair treatment for long-term users while also preventing short-term exploitation of the refund policy.

We reserve the right to modify or update this refund policy at any time to reflect changes in our business operations, customer feedback, or legal requirements. Any changes to the refund policy will be:

• Effective Immediately: Updates will take effect as soon as they are posted on the Website.
• Communicated Clearly: Significant changes will be highlighted in an announcement on the Website or via email to our registered users, where applicable.

You are encouraged to periodically review this page for the latest information on the refund policy. By continuing to use the Plugin after changes are published, you agree to the updated refund policy terms.